Chapter 0: Preface 0.1 FAQs 0.2 Syllabi 0.3 Best Practices 0.4 Instructor Resource Guide 0.5 Ideal Tool Kit 0.6 Lesson Plan Template 0.7 First Semester Finals 0.8 Cisco's Assessment Philosophy Chapter 1: Computing Basics 1.1 The Basics of Computer Hardware 1.2 The Basics of Computer Software 1.3 Binary Numbers 1.4 Basic Networking Terminology 1.5 Digital Bandwidth Chapter 2: The OSI Model 2.1 General Model of Communication 2.2 The OSI Reference Model 2.3 Comparison of the OSI Model and the TCP/IP Model Chapter 3: Local Area Networks 3.1 Basic LAN Devices 3.2 Evolution of Network Devices 3.3 Basics of Data Flow Through LANs 3.4 Building LANs Chapter 4: Layer 1 - Electronics and Signals 4.1 Basics of Electricity 4.2 Basics of Digital Multimeters 4.3 Basics of Signals and Noise in Communications Systems 4.4 Basics of Encoding Networking Signals Chapter 5: Layer 1 - Media, Connections and Collisions Measurement Units Converter 5.1 Most Common LAN Media 5.2 Cable Specification and Termination 5.3 Making and Testing Cable 5.4 Layer 1 Components and Devices 5.5 Collisions and Collision Domains in Shared Layer Environments 5.6 Basic Topologies Used in Networking Chapter 6: Layer 2 - Concepts 6.1 LAN Standards 6.2 Hexadecimal Numbers 6.3 MAC Addressing 6.4 Framing 6.5 Media Access Control (MAC) Chapter 7: Layer 2 - Technologies 7.1 Basics of Token Ring 7.2 Basics of Fiber Distributed Data Interface (FDDI) 7.3 Ethernet and IEEE 802.3 7.4 Layer 2 Devices 7.5 Effects of Layer 2 Devices on Data Flow 7.6 Basic Ethernet 10BASE-T Troubleshooting Chapter 8: Design and Documentation 8.1 Basic Network Design and Documentation 8.2 Planning Structured Cabling: Wiring Closet Specifications 8.3 Planning Structured Cabling: Identifying Potential Wiring Closets 8.4 Planning Structured Cabling: Selection Practice 8.5 Planning Structured Cabling: Horizontal and Backbone Cabling 8.6 Planning Structured Cabling: Electricity and Grounding 8.7 Planning Structured Cabling: Cabling and Grounding 8.8 Design Practice No. 1: Wiring Plan for Ethernet Star Topology LAN 8.9 Design Practice No. 2: Multiple Earth Ground Problems 8.10 Network Power Supply Issues: Power Line Problems 8.11 Network Power Supply Issues: Surge Suppressors and Uninterruptible Power Supply (UPS) Functions Chapter 9: Structured Cabling Project 9.1 Project Planning 9.2 RJ-45 Jack and Outlet Installation 9.3 Basics of Cable Installation 9.4 Structured Cable Run Installation 9.5 Stringing, Running, and Mounting Cable 9.6 Basics of Wiring Closets and Patch Panels 9.7 Range of Equipment for Testing Structured Cabling Projects Chapter 10: Layer 3 - Routing and Addressing 10.1 Importance of a Network Layer 10.2 Path Determination 10.3 IP Address within the IP Header 10.4 IP Address Classes 10.5 Reserved Address Space 10.6 Basics of Subnetting 10.7 Creating a Subnet Chapter 11: Layer 3 - Protocols 11.1 Layer 3 Devices 11.2 Network-to-Network Communications 11.3 Advanced ARP Concepts 11.4 Routable Protocols 11.5 Routing Protocols 11.6 Other Network Layer Services 11.7 ARP Tables 11.8 Interior Gateway Protocol (IGP) and Exterior Gateway Protocol (EGP) 11.9 Protocol Analyzer Software Chapter 12: Layer 4 - The Transport Layer 12.1 The Transport Layer 12.2 TCP and UDP 12.3 TCP Connection Methods Chapter 13: Layer 5 - The Session Layer 13.1 The Session Layer Chapter 14: Layer 6 - The Presentation Layer 14.1 The Presentation Layer Chapter 15: Layer 7 - The Application Layer 15.1 Basics of the Application Layer 15.2 Domain Name System 15.3 Network Applications 15.4 Application Layer Examples
Chapter 0: Preface 0.1 FAQs 0.2 Syllabi 0.3 Best Practices 0.4 Instructor Resource Guide 0.5 Ideal Tool Kit 0.6 Lesson Plan Template 0.7 Fourth Semester Finals 0.8 Cisco's Assessment Philosophy Cisco's Assessment Philosophy Chapter 1: Review 1.1 LAN Switching 1.2 Virtual LANs 1.3 LAN Design 1.4 Routing Protocols 1.5 Access List Overview 1.6 IPX Routing Overview Chapter 2: WANs 2.1 WAN Service Providers 2.2 WAN Devices 2.3 How WANs relate to the OSI Model 2.4 WAN Encapsulation Formats 2.5 WAN Link Options Chapter 3: WAN Design 3.1 WAN Communication 3.2 The First Steps in WAN Design 3.3 How to Identify and Select Networking Capabilities Chapter 4: Point-to-Point Protocol (PPP) 4.1 PPP 4.2 PPP Session Establishment 4.3 PPP Authentication Chapter 5: Integrated Services Digital Network (ISDN) 5.1 ISDN 5.2 How ISDN Relates to the OSI Reference Model 5.3 ISDN Uses 5.4 ISDN Services: BRI and PRI 5.5 ISDN Configuration Tasks 5.6 Dial-on-Demand Routing Chapter 6: Frame Relay 6.1 Frame Relay Technology 6.2 LMI: Cisco's Implementation of Frame Relay 6.3 LMI Features 6.4 Frame Relay Subinterfaces 6.5 The Configuration of Basic Frame Relay Chapter 7: Network Management 7.1 The Administrative Side of Network Management 7.2 Monitoring the Network 7.3 Troubleshooting Networks Chapter 8: Network+ Certification Exam Review 8.1 Basic Networking Knowledge 8.2 Understand Physical Layer 8.3 The Data Link Layer 8.4 The Network Layer 8.5 The Transport Layer 8.6 TCP/IP Fundamentals 8.7 TCP/IP Suite: Utilities 8.8 Remote Connectivity 8.9 Security 8.10 Implementing Installation of the Network 8.11 Maintaining and Supporting the Network 8.12 Troubleshooting the Network Chapter 9: CCNA Certification Exam Review 9.1 OSI Model 9.2 Creating Subnets 9.3 Router Commands 9.4 LAN Switching 9.5 Microsegmentation of a Network 9.6 Who to ARP for? 9.7 Switching Methods 9.8 The Benefit of Virtual LANs (VLANs) 9.9 Spanning Tree Protocol 9.10 Skills Based Sample Scenario - Lab Test
Preface 0.1 FAQs 0.2 Syllabi 0.3 Best Practices 0.4 Instructor Resource Guide 0.5 Ideal Tool Kit 0.6 Lesson Plan Template 0.7 Third Semester Finals 0.8 Cisco's Assessment Philosophy Chapter 1: The OSI Reference Model and Routing 1.1 The OSI Reference Model and the Problems it Solves 1.2 The Physical Layer of the OSI Reference Model 1.3 The Data Link Layer of the OSI Reference Model 1.4 Network Layer Functions 1.5 Routing and the Different Classes of Routing Protocols 1.6 The Transport Layer of the OSI Reference Model Chapter 2: LAN Switching 2.1 Various LAN Communication Problems 2.2 Full-Duplex Transmitting, Fast Ethernet Standard and LAN Segmentation 2.3 Switching and VLANs 2.4 The Spanning-Tree Protocol Chapter 3: VLANS 3.1 VLANS 3.2 Segmentation with Switching Architectures 3.3 VLAN Implementation 3.4 Benefits of VLANs Chapter 4: LAN Design 4.1 LAN Design Goals and Components 4.2 Network Design Methodology 4.3 Layer 1 Design 4.4 Explain Layer 2 Design 4.5 Layer 3 Design Chapter 5: Routing Protocols:IGRP 5.1 The Network Layer Basics 5.2 Routed and Routing Protocols 5.3 IP Routing Protocols 5.4 IGRP Operation Chapter 6: Access Control Lists (ACLs) 6.1 Access Control Lists (ACLs) 6.2 ACL Configuration Tasks 6.3 Standard ACLs 6.4 Extended ACLs 6.5 Named ACLs 6.6 Using ACLs with protocols 6.7 Placing ACLs 6.8 Verifying ACLs Chapter 7: Novell IPX 7.1 Cisco Routers in NetWare Networks 7.2 Novell Encapsulation 7.3 Novell Routing 7.4 Novell IPX Configuration 7.5 Monitoring and Managing an IPX Network Chapter 8: Network Management 8.1 Network Documentation 8.2 Network Security 8.3 Environmental Factors 8.4 Network Performance 8.5 Server Administration 8.6 Network troubleshooting 8.6.1 Scientific method 8.6.2 Analyze network troubleshooting
Chapter 0: Preface 0.1 FAQs 0.2 Syllabi 0.3 Best Practices 0.4 Instructor Resource Guide 0.5 Ideal Equipment List 0.6 Lesson Plan Template 0.7 Second Semester Finals 0.8 Cisco's Assessment Philosophy Chapter 1: Review 1.1 The OSI Model 1.2 LANs 1.3 TCP/IP Addressing 1.4 Host Layer (the Upper 4 Layers of the OSI Model) Chapter 2: WANs and Routers 2.1 WANs 2.2 WANs and Routers Chapter 3: Router CLI 3.1 Router User Interface 3.2 Using The Router Interface and Interface Modes Chapter 4: Router Components 4.1 Router Components 4.2 Router Show Commands 4.3 Router's Network Neighbors 4.4 Basic Networking Testing 4.5 Challenge Lab Chapter 5: Router Startup and Setup 5.1 Router Boot Sequence and Setup Mode 5.2 System Configuration Dialog 5.3 Challenge Lab Chapter 6: Router Configuration 1 6.1 Router Configuration Files 6.2 Router Configuration Modes 6.3 Configuration Methods 6.4 Challenge Labs Chapter 7: IOS Images 7.1 The Basics of IOS Versions 7.2 Bootstrap Options in Software 7.3 IOS Naming and Software Image Backup Chapter 8: Router Configuration 2 8.1 Configuring a Router from the CLI after Start-up Config has been Erased 8.2 Router Configuration Lab Chapter 9: TCP/IP 9.1 The TCP/IP Protocol Suite 9.2 Layer 3 Concepts Chapter 10: IP Addressing 10.1 IP Addressing and Subnetting 10.2 The Role of DNS in Router Configurations 10.3 Verifying Address Configuration 10.4 Assigning New Subnet Numbers to the Topology Chapter 11: Routing 11.1 Routing Basics 11.2 Why Routing Protocols are Necessary 11.3 Distance-Vector Routing 11.4 Link-State Routing 11.5 The Context of Different Routing Protocols Chapter 12: Routing Protocols 12.1 Initial Router Configuration 12.2 Interior and Exterior Routing Protocols 12.3 RIP 12.4 IGRP 12.5 Challenge Labs Chapter 13: Network Troubleshooting 13.1 Troubleshooting the 5-Router Network
Chapter 1: The UNIX Computing Environment 1.1 Main Components of a Computer 1.2 Computer Roles and Operating Systems 1.3 Overview of the UNIX Operating System 1.4 The UNIX Operating Environment Chapter 2: Accessing a System and UNIX Graphical Interfaces 2.1 User Accounts 2.2 Becoming Familiar with the Common Desktop Environment 2.2.1 Front panel layout 2.3 Customizing a Workspace with the CDE Style Manager 2.4 Working with Subpanels 2.5 Using GNOME and KDE in Linux 2.6 GNOME Customization Chapter 3: Graphical User Applications 3.1 Using the CDE Mail Tool 3.1.1 Introduction to mail tool 3.2 Using CDE Calendar Manager 3.2.1 Introduction to calendar manager 3.3 Other Built-in CDE Applications 3.3.1 Voice and text note applications 3.4 GNOME and KDE Applications 3.4.1 Overview Chapter 4: Getting Help 4.1 Using CDE Help 4.2 Solaris How-To Manuals (AnswerBook2) 4.3 Command Line Help 4.4 Linux HOWTOs and Info Command 4.5 Troubleshooting 4.6 DOS/UNIX Command Comparison Chapter 5: Accessing Files and Directories 5.1 The File System 5.1.1 Sample user directory structure 5.2 Directory Paths 5.3 Navigating the File System 5.4 Listing Directory Contents 5.5 Identifying and Using Metacharacters Chapter 6: Basic Directory and File Management 6.1 Directory and File Management Using the Command Line 6.2 Directory and File Management Using CDE 6.3 Directory and File Management Using GNOME Chapter 7: Advanced Directory and File Management 7.1 Advanced Directory and File Management Using the Command Line 7.2 Advanced Directory and File Management Using CDE 7.3 Advanced Directory and File Management Using GNOME Chapter 8: File Systems and File Utilities 8.1 Disks and File Systems 8.2 Finding Files Using the Command Line 8.3 Searching for Text Strings in Files and Command Output 8.4 Sorting Files and Command Output 8.5 Finding Files Using Graphical Tools Chapter 9: Using Text Editors 9.1 The vi Editor 9.2 The Emacs Editor 9.3 Graphical Editors and Word Processors Chapter 10: File Security 10.1 Security Overview 10.2 File System Permissions 10.3 Changing Permissions from the Command Line 10.4 Changing Permissions with Graphical Tools 10.5 Identifying and Switching Users Chapter 11: Printing 11.1 The UNIX Printing Environment 11.2 Command Line Printing 11.3 Managing Printer Queues 11.4 Using Graphical Printing Tools Chapter 12: Backing Up and Restoring 12.1 Backup Strategies 12.2 Backup Media 12.3 Accessing Floppy Disks and CD Devices 12.4 Backing up, Compressing and Restoring Files 12.5 Combining Backup and Compression 12.6 Alternate Backup and Compression Programs Chapter 13: System Processes 13.1 UNIX System Processes 13.2 Displaying Processes 13.3 Terminating Processes 13.4 Foreground and Background Processes 13.5 Process Scheduling Chapter 14: Shell Features and Environment Customization 14.1 Review of the Shell 14.2 Additional Shell Features 14.3 Shell Variables and Custom Prompts 14.4 Shell Initialization Files Chapter 15: Introduction to Shell Scripts 15.1 Shell Script Basics 15.2 Advanced Shell Scripts Chapter 16: Network Concepts 16.1 Client/Server Computing 16.2 Network and Remote Access Utilities 16.3 Naming Services and Host Name Resolution 16.4 Network Resource Sharing Chapter 17: Career Guidance 17.1 What is Next? 17.2 Careers in UNIX System Administration 17.3 Sun Solaris Certification Path for System Administrators 17.4 The Sun Academic Initiative 17.5 Linux Certification
Chapter 1: Information Technology Basics 1.1 Getting Started in IT 1.2 Windows Desktop Environment 1.3 Basic Features of Windows 1.4 Overview of Software Applications 1.5 Math for a Digital Age 1.6 Laboratory Safety and Tools Chapter 2: How Computers Work 2.1 System Overview 2.2 The Boot Process 2.3 Hardware Components 2.4 Portables 2.5 System Resources Chapter 3: Assembling a Computer 3.1 Overview of the Assembly Process and Safety Issues 3.2 Creating a Computer Inventory 3.3 The Computer Case and Power Supply 3.4 Preparing the Motherboard for Installation 3.5 Installing the Motherboard 3.6 Installing the Floppy Drive, Hard Drive, and CD-ROM 3.7 Video Card Installation 3.8 Final Steps 3.9 Booting the System for the First Time Chapter 4: Operating System Fundamentals 4.1 The Operating System 4.2 Disk Operating System (DOS) 4.3 Memory Management Chapter 5: Windows 9x Operating Systems 5.1 The Windows 9x File Structure and File Management System 5.2 Windows Management with Control Panel 5.3 System Tools 5.4 Preparing a Hard Drive for OS Installation 5.5 Installing Windows 9x 5.6 Troubleshooting the Installation Process Chapter 6: Multimedia Capabilities 6.1 Introduction to Multimedia 6.2 Upgrading Video with a Video Acceleration Board 6.3 Adding Audio Capabilities with a Sound Card 6.4 Overview of CD-RW and DVD 6.5 Digitizing Video Chapter 7: Windows NT/2000/XP Operating Systems 7.1 Windows 9x Contrasts 7.2 System Tools 7.3 Overview of the Installation Process 7.4 Installing the Windows 2000 OS 7.5 Special Installations Chapter 8: Networking Fundamentals 8.1 Introduction to PC Networking 8.2 Types of Networks 8.3 Adding a Network Interface Card (NIC) 8.4 Physical Components of a Network 8.5 LAN Architectures 8.6 Networking Protocols and the OSI Model 8.7 TCP/IP Utilities 8.8 Connecting to the Internet Chapter 9: Printers and Printing 9.1 Introduction to Printers and Printing 9.2 Buying a Printer 9.3 Connecting a Printer 9.4 Sharing a Printer 9.5 Managing a Printer 9.6 Dealing with Paper Problems Chapter 10: Preventive Maintenance 10.1 Elements of a Preventive Maintenance Program 10.2 Electrostatic Discharge (ESD) 10.3 Computer/Peripheral Hardware PM 10.4 Computer Software PM 10.5 Power Issues Chapter 11: Troubleshooting PC Hardware 11.1 Troubleshooting Basics 11.2 Troubleshooting the Hardware Box 11.3 Peripheral Devices Chapter 12: Troubleshooting Software 12.1 Overview 12.2 DOS Troubleshooting Issues 12.3 Common Windows Operating System Problems 12.4 Window 9x Troubleshooting Problems 12.5 Using System Tools and System Editors to Troubleshoot Windows 9x/2000 12.6 Windows 9x/2000 Registry Problems 12.7 Windows NT4/2000 Troubleshooting Problems 12.8 Troubleshooting Applications 12.9 Windows Data Backup and Recovery 12.10 Windows-Specific Printer Software Problem Troubleshooting 12.11 Windows-Specific Networking Software Connection Troubleshooting 12.12 Windows 9x/NT/2000 Help
Chapter 1: Operating System Fundamentals 1.1 Operating System Basics 1.2 Microsoft Windows 1.3 UNIX and Linux on the Desktop 1.4 Network Operating Systems Overview Chapter 2: Introduction to Networking 2.1 Benefits of Networking 2.2 Types of Networks 2.3 Networking Standards 2.4 Networking Protocols 2.5 LAN Architectures Chapter 3: Physical Components of a Network 3.1 Configuring a Network Interface Card 3.2 Topologies 3.3 Media Types 3.4 Devices 3.5 Connecting to the Internet (WANs) Chapter 4: TCP/IP Networking 4.1 History of TCP/IP 4.2 IP Addressing 4.3 Name Resolution 4.4 TCP/IP Protocols Chapter 5: Overview of Network Services 5.1 Network Services 5.2 Remote Access Services 5.3 Directory Services 5.4 Other NOS Services Chapter 6: Introduction to Network Operating Systems 6.1 Characteristics of a Network Operating System 6.2 Windows NT/2000 6.3 Windows XP 6.4 Linux 6.5 Novell NetWare 6.6 Macintosh Systems Chapter 7: Installation and Boot Process Overview 7.1 Preparing for the Installation 7.2 The Installation Process 7.3 The Boot Process 7.4 Troubleshooting NOS Installation Chapter 8: Windows 2000 Professional 8.1 Installation 8.2 Administrator/User Interface 8.3 User Accounts 8.4 Managing the File System 8.5 Services Chapter 9: Linux 9.1 Installation 9.2 Administrator/User Interface 9.3 User Accounts 9.4 Managing the File System 9.5 Daemons Chapter 10: Advanced NOS Administration 10.1 Backups 10.2 Drive Mapping 10.3 Monitoring Resources 10.4 Analyzing and Optimizing Network Performance 10.5 Hardware Monitoring and Troubleshooting Devices 10.6 Troubleshooting Network Problems Chapter 11: Network Security 11.1 Developing a Network Security Policy 11.2 Threats to Network Security 11.3 Implementing Security Measures 11.4 Patching a NOS 11.5 Firewalls Appendix 1: Quick Start Installation Guide Appendix 2: Managing Network with HP OpenView Network Node Manager